Shipping policy

At Stevhub, we prioritize fast, safe, and transparent shipping for all our premium New Zealand seafood products. To ensure a smooth and worry-free shopping experience for every customer worldwide, we have outlined our official shipping & delivery policy below.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, our team arranges packaging and shipment promptly with no unnecessary delays, ensuring you receive your ocean-fresh goods in the best condition.
2. International Shipping & Delivery Time
We offer reliable international shipping to most countries and regions around the world. Our standard international shipping typically takes 7–14 business days for delivery. Please note that delivery times may vary slightly depending on destination, local logistics efficiency, and peak shipping seasons. For urgent orders, you can choose our expedited rush shipping option at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to local customs duties, import taxes, or inspection fees, which are determined and charged solely by your local customs authorities. These additional fees are the recipient’s responsibility.
We highly recommend all customers to check the local import regulations, tax standards, and seafood entry rules of your country/region before placing an order to avoid unexpected charges or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt food-grade, shockproof, fresh-keeping packaging for all products. Our customized high-strength packaging effectively protects seafood goods from extrusion, damage, and temperature changes during long-distance transit, locking in freshness throughout delivery.
For high-value orders, we provide an optional shipping insurance service at checkout. You can add insurance coverage for extra protection and complete peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods upon delivery. If you receive packages with obvious damage, leakage, or severe deformation, please take clear photos as evidence, refuse to sign for the parcel, and contact our customer support team immediately.
If you find any product quality problems or defects after signing for the order, please submit a support request with relevant photos and videos to us within48 hours of delivery. Our team will verify the issue quickly and provide reasonable solutions including replacement, refund, or other after-sales services.
7. Customer Service & Assistance
If you have any questions about order processing, shipping status, customs clearance, delivery delays, or after-sales issues, our professional customer support team is always ready to help you. Feel free to contact us via email or phone for timely and professional guidance.
Stevhub is committed to optimizing our global logistics system to deliver fresher, safer, and more reliable New Zealand seafood to your doorstep.